P2P Transactions.All transactions made VIA P2P are direct peer-to-peer payments. This means that once a payment is sent, there is no way for MYBITSTORE to reverse the transaction or reclaim funds on your behalf. As a result, we're unable to resolve any payment disputes regarding payment using P2P.
Refund Processes for Transactions With MYBITSTORE As Merchant and or Buyer.In order to request a refund, the buyer must contact the Mybitstore directly. The information provided regarding purchase issues should be true and reliable. False and inaccurate information may invalidate refund eligibility. If the buyer is not able to properly identify the transaction, then the refund can’t be processed. Once the refund is completed, Mybitstore will send a notification to the buyer confirming the refund. Refunds are allowed under the following situations
Purchase of Cryptocurrency From Mybitstore.Where the purchase of cryptocurrency is made directly from MYBITSTORE, there shall be no refund when the transaction is completed.
Purchase of Cryptocurrency by Mybitstore.Where the purchase is made by Mybitstore, there shall be no reversal and or refund when the transaction is completed.
Completed Transactions.A transaction is completed where MYBITSTORE and or a buyer receive the cryptocurrency purchased and the payment where made by
- mobile money payment, is successfully deducted from mybitstore or a buyer’s mobile money account.
- bank transfer, is successfully deducted from Mybitstore or buyer’s account.
- cash deposit, the money is successfully deposited in the designated bank and a pay-in-slip is issued for the deposit.