Support & Help Center
Get help when you need it. Find answers to common questions or reach out to our support team for personalized assistance.
Call Us
Available 24/7
(+233) 24 978 4105
Email Support
Response within 24 hours
support@mybitstore.com
Live Chat
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Frequently Asked Questions
Browse by category to find answers quickly
General
Find answers to common questions and get started quickly with Mybitstore.
Send & Receive
Learn & Earn
Discover how to complete learning tasks, earn rewards, and track your progress.
Gift Card Trade
Selling and buying gift cards? Check the FAQ for steps, supported cards, and safety tips.
Buy and Sell Crypto
Send Money
See how to transfer funds, required details, fees, and processing times.
OTC/Bulk Trade
Explore the terms, limits, and special conditions for over-the-counter bulk trades.
Refer & Earn
Learn how to invite friends, earn rewards, and view program rules in the FAQ.
Verification
Understand the verification process, required documents, and identity checks.
P2P
Get details on peer-to-peer transactions, safety roles, and dispute handling.
Mybitstore Credit Score
Learn how your score is calculated, what affects it, and how you can improve.
Contact Our Support Teams
Reach out to the specialized team that can help you best
General Enquiry & Complaints
Stay in touch with our customer service team to report all general issues and get instant response. Reach us on the email and phone contact provided.